At A4C, it is our goal to ensure that every customer is completely satisfied with their purchase. Should you not be happy with an item you received, please contact us so that we may try our best to assist you with understanding your product or issue a replacement as needed. In the event you are still not satisfied or simply want to return your item please follow the guidelines below.
Our "30 Day Risk-Free, Just Because" Return Policy
Our goal is to make your shopping experience as easy and risk-free as possible. To that end we have introduced our "Risk-Free, Just Because" return policy, which allows our customers to return any item they've purchased within 30 days for a full refund, with minimal inconvenience, just because.
To return an item/order, simply follow these simple steps.
• Item eligibility
Please ensure, all items are completely intact, with all original parts and packaging
• Acquire an RMA/Return authorization
Simply contact us by email: firstname.lastname@example.org, or by phone: 877-999-4235 (Mon-Thur 9am – 5pm EST, Friday until 3pm EST) and a friendly customer service rep will assist you.
• Return your item
If the return is as a result of a processing error or defective product, we will supply a return shipping label. However, in the event that you simply no longer want the item or have ordered the wrong item, the customer is responsible for any shipping costs incurred with returning the merchandise.
• Receive your refund.
All returned items are inspected and processed at our facility. Upon confirmation a refund will be issued to the original form of payment (credit card, paypal, amazon payments etc.). Please allow up to 7 business days upon our receipt of product for the refund to be applied. Please note, some credit cards may take up to 30 days to reflect a credit to your account.
Do note, when returning an item internationally please be patient as there can be any number of delays when it comes to shipping and processing due to travel times, customs etc.
Here at A4C we are constantly looking to improve the products and services we provide to all our customers. Any and all feedback is welcome as we work towards this goal. For all other information as it relates to our website please visit our FAQ page for assistance
Thank you for shopping with us!