The price was excellent for a used Nook HD 7". I would have been happier if it had been labeled as used and not refurbished. Price would still have been good for used so there was a disappointment when there was no real refurbishment. Like mentioned in the cons, this item was poorly cleaned, no plastic trim was replaced and the power cord was just bound up with a rubber band. When I think of refurbished, most places either replace all the outer plastics, put in a new power supply and cord and rebox at least in a brown box designed for the product. This Nook was unwrapped and just slid into a tablet mailing box with the power supply loose in a cubby. The firmware was at least reset to factory but that was it. Like I said, it would be what i would have expected for used but not for refurbished. All in all, I am happy with the purchase anyways since the price was so good.